Beau McCrimmon

Leading digital transformation and cross-channel strategy for premium retail chain

• Led Ship From Store conversion, transforming single warehouse model to store-network fulfillment strategy
• Implemented Click & Collect and On-Demand Same Day Delivery via Uber, enhancing customer experience
• Created and launched Autumn Drinks Guide, a React-based digital experience blending e-commerce, store presence, and social strategy
• Refined subscription service with improved brand-led customer journey

Managed e-commerce operations and platform transformation

• Developed efficient picking and packing processes for online orders
• Established same-day self-led delivery fleet achieving high customer satisfaction
• Streamlined fulfillment operations to reduce required staffing resources
• Created data-driven inventory forecasting system minimizing stockouts across channels

Managed high-volume retail location with team of 8+

• Developed team focused on customer-centric strategy and exceptional service
• Established and maintained strong stock management culture
• Pioneered in-store systems later adopted across all locations

Transformed struggling business into profitable specialty retailer with multiple locations

• Revitalized failing business through community-focused retail strategy and exceptional customer service
• Built loyal customer base through innovative in-store events and personalized shopping experiences
• Successfully expanded to second location while maintaining brand consistency and quality
• Developed comprehensive staff training program emphasizing product knowledge and customer relationships